/ Non-Discrimination Statement

Our Commitment To All

Discrimination Is Against The Law

Berks Community Health Center (BCHC) complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently because of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, genetic information, age, disability status, veteran status, military obligations, pregnancy status and marital status, in either the delivery of its services or in its employment practices.

Berks Community Health Center:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need communication aid or services, tell the person scheduling your appointment, or contact Maria Ramos, Patient Services Representatives Supervisor, at 610-988-4838, ext. 2010.

If you believe that BCHC has failed to provide these services or discriminated in another way on the basis of any factor protected by Section 1557 of the Affordable Care Act (race, color, national origin, age, disability, or sex) you can file a grievance with:

Janice Provetti, Director of Compliance & Executive Assistant Manager
Berks Community Health Center
645 Penn Street, Suite 301
Reading, PA 19601
(484)772-4072 (Phone)
(610)374-1629 (Fax)

You can file a grievance in person or by mail, fax, or email.  If you need help filing a grievance, Janice Provetti is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Interpreter Services

If you do not speak English, or have a hearing disability, BCHC provides free language and sign language interpreter services. If you need interpreter services, call us at (610)988-4838.   See the notice here.

ATENCIÓN: si habla español, o discapacidad auditiva, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al: (610)988-4838

注意:如果您使用繁体中文,或 有听力损失,您可以免费获得语 言援助。请致 (610)988-4838